Governed Knowledge Assistant
An assistant that answers from your approved content, with guardrails.
A retrieval-based assistant that answers questions from your approved documents, respects permissions, and is monitored and evaluated.
The problem
Staff waste time searching for policies and answers, and ad hoc AI tools raise privacy and accuracy concerns.
How this solution helps
A retrieval-based assistant that answers questions from your approved documents, respects permissions, and is monitored and evaluated.
Key features
What is included
The capabilities that make up the solution, adapted to your environment during delivery.
Answers grounded in your content
Responses based on approved sources, with references.
Permission-aware access
People only see what they are allowed to see.
Evaluation and testing
Quality and safety checks before and after release.
Usage monitoring
Visibility into questions, gaps, and feedback.
Human escalation paths
Clear routes when the assistant cannot help.
Supported platforms
Built on platforms you may already use
Tools & products
- Azure OpenAI
- Azure AI Search
- Microsoft Purview
- Copilot Studio
Final tooling is confirmed after we review your environment.
Use cases
Where this solution fits
Policy and HR questions
Answer routine questions from approved documents.
Internal service desks
Reduce repetitive support queries.
Knowledge reuse
Help teams find prior work and guidance.
Implementation requirements
What it takes to get started
Scope, effort, and timeline are confirmed after a discovery conversation about your environment.
What you need in place
- Approved, reasonably well-organized source content
- Decisions on access, privacy, and data handling
- Agreement on success measures
Who we work with
- Content owners
- Security and privacy representative
- A pilot user group
What we deliver
- Source assessment and preparation guidance
- Assistant configuration and guardrails
- Evaluation against agreed criteria
- Pilot support and operating guidance
See Governed Knowledge Assistant in action
Request a demo and we will show how it works and how it could fit your environment.